I sent my daughter AGOT doll to get her head replaced at the doll hospital since it was a bit loose and the hair was frayed. She is an African American doll with textured hair. Amber, my daughter, has had Brittney since December of 2004 and despite the hair looking choppy in places, she has loved her.

I was pleasantly surprised to receive Brittney about a week and a half later with a new head at NO CHARGE. American Girl took full responsibility for the condition and sent a very nice letter apologizing for the inconvenience.

In these days of poor customer service, I can't say enough about the great service we have experienced with American Girl. They know how to keep a good customer.

I wondered if anyone else had a great experience with them?